Support

SeraSupper Support

Questions, feedback, or a bug to report? We’re happy to help.

Contact us

Email support@harpertech.net and we’ll do our best to respond within a reasonable timeframe. If you’re reporting a bug, it helps to include your device model, iOS version, and what you were doing when it happened.

Inside the app, you’ll also find Help & Training videos and a full User Manual under Settings.

Frequently asked questions

Do I need an account?

No. SeraSupper has no accounts and no servers of its own. Your data lives on your device and, if you use iCloud, syncs privately through your own iCloud account.

How does syncing across my devices work?

If iCloud is enabled, your dishes, meal plans, recipes, and grocery lists sync automatically through Apple’s CloudKit to your private iCloud account. Make sure the same Apple Account and iCloud Drive are enabled on each device.

Why don’t the AI features appear on my iPhone?

SeraSupper’s AI features — AI dish ideas, AI recipe drafts, and AI meal suggestions when adding a meal — run on the device using Apple Intelligence (Apple’s FoundationModels framework). On an iPhone or iPad that can’t run Apple Intelligence, they don’t appear; everything else works normally, including Dish Ideas from the built-in dish catalog. If your device supports Apple Intelligence but it’s switched off or still downloading, the AI features stay visible with a note on how to turn it on. Settings → About → AI Features in the app shows what’s available on your device and why.

I imported a recipe from a website but only the ingredients came in. Why?

That’s expected. When you import from a recipe website, SeraSupper extracts the ingredient list so you can add items to your plan and grocery list — it does not copy the site’s cooking steps. You can open the original page any time from the recipe.

How do I delete my data?

Uninstalling SeraSupper removes all app data from your device. If you used iCloud sync, you can also remove the synced copy via iOS Settings → [your name] → iCloud → Manage Account Storage. See our Privacy Policy for details.

Is SeraSupper free? Are there ads?

SeraSupper has no ads, no tracking, and no in-app purchases or subscriptions.